Administrative support in Mauricie

Emails, documents and unfinished administrative tasks take time away from running your business. I provide remote support to organize this work and handle the tasks you choose to delegate, whether you need occasional help or regular assistance.

Let’s discuss your needs

Based in Saint-Élie-de-Caxton, GESCOM provides remote support to entrepreneurs, self-employed professionals and small businesses in Mauricie, including Trois-Rivières and Shawinigan.

What I can take care of

  • Data entry and updates, document preparation and deadline tracking.
  • Professional email sorting, draft replies and follow-up on priority requests.
  • Digital filing, document scanning and organization of contracts and working documents.
  • Client and CRM updates, appointment coordination and sales follow-up.

A practical example

Customer requests are spread across several emails and it is unclear which ones still need a reply. Together, we define a filing system and tracking sheet. I bring the information together, prepare agreed replies and flag decisions for you.

When should you bring in outside administrative help?

Support becomes useful when follow-up depends on memory: an unanswered email, a missing attachment or client details to enter in several tools. Start with a specific file or recurring task whose expected outcome you can describe. This makes it easier to agree on instructions and decide what to delegate next.

Keep track of files and decisions

For each task, we identify the starting information, deadline and person responsible for approval. A tracking sheet can separate work to do, items awaiting a reply and completed files. Requests needing your decision remain visible, making it easier to resume a file without searching through several conversations.

Getting started

Identify the tasks taking up most of your time, the tools you use and upcoming deadlines. We then agree on the access needed, processing instructions and approvals that remain with you.

How will we work together?

  1. Together, we define the tasks you want to delegate, your priorities and deadlines.
  2. You share the necessary documents and access using the arrangements we agree on.
  3. I handle the agreed tasks and keep you informed of any points requiring your approval.

Your questions

Can I request occasional help?

Yes. Support can cover a busy period, a filing project or regular follow-up. We agree on the scope and schedule together.

Do I need to change my tools?

We start with your existing tools and procedures, then clarify the access and any adjustments needed before work begins.

How do occasional and ongoing support differ?

Occasional help can cover a filing project or client database update. Ongoing support handles recurring work such as email sorting and request tracking. Frequency depends on workload and priorities.

How do I retain control over client replies?

We agree on instructions and which replies need approval. You can request drafts before sending. Commercial commitments and unusual situations are flagged for your decision.

Related services

Let’s discuss your needs

Ready to delegate this task? Contact Aurélie Genin to discuss your needs, the documents available and your preferred working schedule.

Let’s discuss your needs

+1 (819) 996-1177 · gescom.mauricie@gmail.com